How many times can you cancel a dentist appointment

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Nov 13, 2018
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How many times can you cancel a dentist appointment before they can take you off the register? Does the the same thing apply to hygienist appointments?
 

MattKW

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From the NHS website: "Be aware that being repeatedly late for your treatment sessions or failure to attend appointments may result in the early termination of the course of treatment." Now, that's not the same as cancelling with sufficient warning. Personally (in Australian private practice), if you break 2 appts without notice and poor excuse ("I slept in"), I might refuse further treatment. If you give a minimum of 24 hours notice of cancellation I'll let it go a few times, but with a warning of a fee or threat of refusal of treatment. Every case is different, and if I think people are mucking me about, then I'll refuse further treatment. I have staff to pay, rent to pay, utilities to pay, .... whether patients turn up or not. And it's downright rude. Would you cancel an appointment with a medical specialist if you'd been waiting 6 months, or with a bank manager if you needed a home loan?
 

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